IF YOU SMELL GAS OR BELIEVE YOU HAVE A LEAK CALL: 0800 111 999 NOW
If Michael Hardy Lettings manage the property on behalf of the Landlord and you are unfortunate enough to have an emergency, you should check the house information file to ascertain if you have the following cover. If a contractor is called out and it is later discovered that the property has emergency insurance cover or a Homecare agreement you may be liable for the contractor's invoice.
OUT OF HOURS
For Maintenance emergency, please visit: https://go.helpmefix.io/michael-hardy and enter the email address or mobile number associated with your Managed tenancy (Rent Collection properties, please contact your landlord in the normal way). You will then receive a link to connect to an engineer over video.
Plumbing and Central Heating Emergency
- British Gas Homecare Cover - Freephone 0800 111 011
- Homeserve Cover - 0800 694 4167
- Homelet Emergency Assistance Insurance please contact 0845 6048 674 - (emergency works only) or general enquiries - (non-emergency) 0845 111 2222 quoting the policy number and the property address.
Please be aware that if your emergency is due to the bad weather conditions, as you can appreciate, you may have to wait slightly longer than usual for a plumber/heating engineer to arrive.
If you smell gas, think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from a gas appliance please call the free Gas Emergency Service line immeditatley on: 0333 202 9798 / 0333 202 9604 / 0333 200 8899 Please open all doors and window to ventilate the property and refrain from using any electrical items.
If you have an electrical emergency Please call:
- Power cut and emergency help line for UK power distributors 0800 783 8866
If the property is covered by any Landlord emergency insurance you should contact them in the first instance.
If the property is covered by Homelet Emergency Assistance Insurance please contact 0845 6048 674 - (emergency works only) or general enquiries - (non-emergency) 0845 111 2222 quoting the policy number and the property address.
In the event that you have a serious drain blockage please contact Drain & Able on 0118 957 6244
Thames Water: Please call on 0800 316 9800