All professions have their "rogues" and many believe that our industry has more than its fair share.
Michael Hardy is a member firm of the National Association of Estate Agents (NAEA). We require our sales staff to take the exam and adhere to the professional guidelines that the association has laid down. This includes attending seminars and undertaking regular training to ensure familiarity with current and future legislation e.g. EPCs.
In 1998 independent estate agents were given the opportunity to join a scheme which would offer their clients an independent complaints procedure.
Initially few local estate agents took up this offer. At Michael Hardy, we decided to join because we want our clients to have the reassurance of knowing that our professionalism and integrity would stand up to examination. Moving house is a stressful time for most people and they need to know their transaction is being properly dealt with.